Privacy Policy

Privacy Policy

ValueSuites respect your privacy. Any information you give to ValueSuites will be held with the utmost care, and will not be used in ways that you have not consented to. We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when purchasing ValueSuites products.

Personal information collected by ValueSuites often is limited to e-mail address, country or location, but may include other information when needed to provide a service you requested. For example, if you choose a service or transaction that requires payment, such as making a purchase we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

ValueSuites do not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms. Under no circumstances will ValueSuites.com.au sell or supply such information to marketing companies or other third parties without the written permission of the individual concerned.

Copyright

1. Personal Use - All information or data on this web site including but not limited to text, photos etc is under copyright by ValueSuites. You may use any information or data on this web site for your personal use – and supply any of this information or data to any third party providing you also supply the exact text of below copyright note. If you publish any of our data, files or information anywhere, we request you inform us by email which data, file or information you are using and where you are publishing it. Important: We request you clearly mark any such files or information with this exact text:
   • Should you fail to mark our copyrighted files with the exact above copyright note we reserve the right to sue for damages resulting from commercial breaches of our copyright by third parties which got the copyrighted material from your usage of such material (only if the material was not marked with above copyright note).
2. Commercial Use - No information on this site may be used for commercial purposes without prior written permission from ValueSuites. For permission to use any of our copyrighted material for commercial purposes please email us, in most cases we will be happy to give such permission.
   • However we do not hesitate to take legal action in cases of commercial copyright infringements and will claim damages and costs from the infringer.

© ValueSuites

Changes to this Privacy Policy

ValueSuites reserve the right to withdraw or change its “Privacy Policy” at any time. When we do, we will revise the “last updated” date at the bottom of this page. We advise you to regularly check this page.

If you have questions regarding our Privacy Policy, please contact us directly.

Terms and Conditions

THE INFORMATION CONTAINED ON THESE PAGES IS PRESENTED BY US TO THE PUBLIC FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE STRIVE FOR ACCURATE AND UP-TO-DATE INFORMATION ON OUR WEBSITE AND WHILE THE SITE IS REGULARLY MAINTAINED, WE CANNOT GUARANTEE THE ABSOLUTE ACCURACY OF INFORMATION AT A SPECIFIC POINT IN TIME. IF ANY INFORMATION YOU ARE USING REQUIRES AN ABSOLUTE ASSURANCE FOR ANY REASON AS TO ITS ACCURACY PLEASE CONTACT US.

Arrival/Departure

Check-in time is from 2pm. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out time is prior to 10am – later departure times can be arranged, subject to availability, however applicable day-use charges or an additional night’s fee may also apply.

Cancellations

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 6pm, 1 day prior to arrival for all bookings made through this site. Any cancellations thereafter will incur a charge of the first nights' accommodation package cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an alternative cancellation policy. The cancellation policy will be communicated during the reservation process and is also supplied in the confirmation email.

No show policy

Failure to arrive on the date specified will result in the cancellation of your booking and will incur a charge equal to the first nights' accommodation package cost.

Credit card authorisation

ValueSuites pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised amounts are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the room, a $100AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available funds balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit to be in cash for $500 AUD per night.

Incidentals policy

A valid credit card must be presented upon check-in and will be authorised to cover additional room and tax, plus $100 a night for incidentals.

Credit card surcharge

A surcharge of 1.3% applies when making any payments with Visa and Mastercard, and 1.85% for American express and Union Pay credit cards.

Minimum length of stay

A minimum length of stay may apply during high demand or special event periods, as determined by ValueSuites. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and will result in the forfeiting of any pre-payments.

Pets

ValueSuites has a no pet policy

Photo identification

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

Rates

The rates quoted are based on your period of stay. Rates are subject to change daily as a result of changes in your arrival and/ or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy

ValueSuites is 100% smoke free. Failure to comply will result in a penalty charge of $330.00.

New Year’s Eve

For all reservations staying over New Years, full prepayment is required at the time of making the booking to secure the reservation, and deposits are non-refundable.

Advanced purchases and pre-paid rates

Advance purchases and prepaid rates (as indicated on the rate description) are charged at the time of booking. Advance purchase and pre-paid rate bookings are non-refundable and cannot be cancelled. There will be no refunds available for advance purchase and pre-paid bookings for guests who elect to cancel their booking. Changes and modifications by guests are also not permitted in the case of advance purchase and pre-paid rate bookings.

Additional person charges

Maximum occupancy is two and or three persons per room depending on room type. Additional nightly fees apply for reservations with more than two or three adults. An adult is defined as an individual 18 years of age and older.

Party Policy

ValueSuites has a no party policy. Failure to comply will result in penalty charges or eviction at the discretion of Management.

Damages

Every registered guest is personally liable for all charges and remains liable for all damages to the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. In the event of foregoing, the registered guests gives ValueSuites the authority to charge the registered guest’s credit card for any losses incurred by ValueSuites.