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Terms & Conditions

THE INFORMATION CONTAINED ON THESE PAGES IS PRESENTED BY US TO THE PUBLIC FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE STRIVE FOR ACCURATE AND UP-TO-DATE INFORMATION ON OUR WEBSITE AND WHILE THE SITE IS REGULARLY MAINTAINED, WE CANNOT GUARANTEE THE ABSOLUTE ACCURACY OF INFORMATION AT A SPECIFIC POINT IN TIME. IF ANY INFORMATION YOU ARE USING REQUIRES AN ABSOLUTE ASSURANCE FOR ANY REASON AS TO ITS ACCURACY PLEASE CONTACT US.

Arrival/Departure
Check-in time is from 2pm. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out time is prior to 10am – later departure times can be arranged, subject to availability, however applicable day-use charges or an additional night’s fee may also apply.

Cancellations
Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 6pm, 1 day prior to arrival for all bookings made through this site. Any cancellations thereafter will incur a charge of the first nights’ accommodation package cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an alternative cancellation policy. The cancellation policy will be communicated during the reservation process and is also supplied in the confirmation email.

No show policy
Failure to arrive on the date specified will result in the cancellation of your booking and will incur a charge equal to the first nights’ accommodation package cost.

Credit card authorisation
ValueSuites Green Square pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised amounts are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the room, a $100AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available funds balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit to be in cash for $500 AUD per night.

Incidentals policy
A valid credit card must be presented upon check-in and will be authorised to cover additional room and tax, plus $100 a night for incidentals.

Credit card surcharge
A surcharge of 1.3% applies when making any payments with Visa and Mastercard, and 1.85% for American express and Union Pay credit cards.

Minimum length of stay
A minimum length of stay may apply during high demand or special event periods, as determined by ValueSuites Green Square. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and will result in the forfeiting of any pre-payments.

Pets
ValueSuites Green Square has a no pet policy

Photo identification
Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

Rates
The rates quoted are based on your period of stay. Rates are subject to change daily as a result of changes in your arrival and/ or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy
ValueSuites Green Square is 100% smoke free. Failure to comply will result in a penalty charge of $330.00.

New Year’s Eve
For all reservations staying over New Years, full prepayment is required at the time of making the booking to secure the reservation, and deposits are non-refundable.

Advanced purchases and pre-paid rates
Advance purchases and prepaid rates (as indicated on the rate description) are charged at the time of booking. Advance purchase and pre-paid rate bookings are non-refundable and cannot be cancelled. There will be no refunds available for advance purchase and pre-paid bookings for guests who elect to cancel their booking. Changes and modifications by guests are also not permitted in the case of advance purchase and pre-paid rate bookings.

Additional person charges
Maximum occupancy is two and or three persons per room depending on room type. Additional nightly fees apply for reservations with more than two or three adults. An adult is defined as an individual 18 years of age and older.

Party Policy
ValueSuites Green Square has a no party policy. Failure to comply will result in penalty charges or eviction at the discretion of Management.

Damages
Every registered guest is personally liable for all charges and remains liable for all damages to the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. In the event of foregoing, the registered guests gives ValueSuites Green Square the authority to charge the registered guest’s credit card for any losses incurred by ValueSuites Green Square.